Salon Policies

Appointments

D’MAZ Lifestyle Salon is a personal, private, studio hair salon. For the privacy and relaxation of a client receiving services – consultations and hair services are by appointment only ~ No walk-in’s please. If you, or someone you know is in need of an appointment, please call the salon (216) 292-4247 or email: dmazsalon@gmail.com. If a day/time is not available that you desire, please allow me the opportunity & time to accommodate your requests. It is recommended that you plan ahead and book your next appointment before leaving the salon.  If you cannot be accommodated on the date or time you need, I can gladly put your name on a waiting list and contact you if something should open up.

Children

D’MAZ Lifestyle Salon is a private, studio salon designed for men & women to receive personalized hair services in relaxing and stress free environment. Please, for your enjoyment here and the enjoyment of others, I ask you not to bring babies and children to the studio.

Canceling/Rescheduling

Thank you for understanding that I make my living by reserving time especially for you. Due to the length of most appointments (2 hours or more), I require 48 hour notice when canceling or rescheduling an appointment. This courtesy allows me to give your reserved time to another client that would like to come in. Notice less than 48 hours is subject to a service fee. Forgotten, no-show, or last minute cancellations will be charged the reserved time full service price.

On-time Importance – Late Policy

I make every effort to schedule enough time for each appointment so as to be on time for yours. Please arrive at the salon 10 minutes prior to your appointment to change into a smock, use the rest room and get a beverage or healthy snack & relax. A 10-minute grace period is allowed for clients running late for their scheduled appointment. If you arrive later than the 10-minute grace period, it will be at the discretion of Denise to start and complete your scheduled service so as to be on-time for the appointments following.

I Aim To Please!

I am here to serve you and make your experience at D’MAZ Lifestyle Salon a pleasant one, and to offer you the opportunity to relax and de-stress. If for any reason you are not satisfied with your service, a call (216) 292-4247 or email dmazsalon@gmail.com to Denise must be made within 3 days. If you need your hair redone, you must come into the salon within 7 days of the service. After 7 days regular fees will apply.

Payments/Fees/Refunds

D’MAZ Lifestyle Salon will only accept payment by cash, check, Visa, MasterCard or gift certificate. There is a 3% convenience fee added to all credit card transactions.  Returned checks are subject to a $40 fee.  Retail products may be returned to the salon within 7 days of the original purchase date reasonably used (1-2 applications). Thank you for your understanding.

A Little Convenience

Enjoy a variety of teas, bottled spring water, healthy treats, popular magazines or a book from Denise’s small wellness library! Breakfast, lunch, beverages & snacks are available from the small restaurant on the first floor until 4:00 PM Monday thru Friday. Please see the menu located in the salon to have something brought up to you while your service is processing or waiting for you when you leave if you are on the run.

Smocks

Changing smocks are provided. D’MAZ Lifestyle Salon will not be responsible for any damage to clothing (tops/shirts/etc.) or jewelry that has been chosen to be left on during any service.

Disclosure/Privacy/Safety

Please inform me of any medical conditions or changes in medications and/or supplement programs so I may update your confidential profile for safe, consistent recommendations and results.

Gift Certificate & Gift Basket Policy

Gift Certificates are non-transferable and non refundable.  They must be used by the person they were purchased for. Gift Certificates expire on expiration date – no exceptions. Gift Certificates cannot be redeemed for cash, gratuities or products. Your Gift Certificate must be presented prior to service or full price will be charged. Gift Baskets are paid in full and in advance. No returns, exchanges, or refunds once gift basket(s) is made.